“Let me tell you something. This right here isn’t about researching your next role. It’s a job. In fact, we’re paying you. And I’m gonna tell you something else. It’s proactive. Customers don’t come to a bar for the drinks, they come for the bartender. Any bartender worth a shit knows this, but you, you stand there, got a one-word answer for everything: huh, uh, duh, yes, no, maybe. You make people feel like losers, like they’re your punishment from a jealous God or something. I swear, Cleveland?” Nodding to the Rastahead at the far end now. “The guy makes a martini like he’s got hooks for hands, but he’s twice the bartender you are because he works it. Everybody’s a regular with that guy, and he never stops moving, never comes off like this gig is some demeaning station of the cross on his way to the Obies. I mean, watching the two of you back here tonight? It’s like a blur and a boulder. And to be honest, right now even with the traffic the way it is, I’d rather cash you out on the spot, have him work a solo, or draft one of the waiters or even come back there myself than let you pull this ‘I’d rather be in rehearsals’ crap ten more minutes, you hear me?”
"Yeah." The guy had gone pale.
-- From Lush Life by Richard Price