Lines of communication are strictly laid down. The recreation supervisor is told to stop working with his on-site rink staff directly. On-site staff are told to work only with the “recreation programmer.” If rink users ask the rink staff when the zamboni crew is coming to resurface the ice, rink staff are not allowed to ask the crew directly -- they must call the Recreation Programmer, who calls the Recreation Supervisor, who calls the Parks Supervisor, who calls the Zamboni Foreperson, who radios the crew and then calls the Parks Supervisor back, who calls the Recreation Supervisor, who calls the Recreation Programmer, who calls the rink staff. Yes, really. Every time.
Beyond the fact that anyone with eyes can appreciate how great the park is, property values in the surrounding park area have dramatically risen because the park is great. So anyone who tries to mess with Dufferin Grove will have to contend with both concerned citizens and concerned homeowners. And in this city, you don't want to mess with the homeowners.